Want to be a Franchisee?

Robert Harris Cafés have earned an enviable reputation for their blend of stylish hospitality and professional business systems. When you buy into one of our franchises, you'll be buying into a proven success story. The Robert Harris brand has been synonymous with quality and taste since 1952.

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Frequently Asked Questions

Friday, 06 September 2013

RH Frequently Asked Questions

Here are some of the questions we're often asked by people who are looking at buying a Robert Harris Café franchise.

Do I need a background in the hospitality business?

Not necessarily. While a background in hospitality is handy, some of our most successful franchisees have come from totally different fields. The most important qualities are a passion to succeed and a desire to create a customer-focused business. Then we'll make sure you receive all the training you need to run a great café.

What sort of skill-set do I need?

We find that outgoing people with strong communication skills have what it takes to build a popular café business. Recruiting and managing a great team of staff, and making customers feel at home, are absolutely fundamental. In addition, you must have a positive attitude, a desire to learn and a passionate commitment to working within our proven system to deliver great customer service.

Can you offer the best in modern café design?

Robert Harris Café has worked with top designers and retail experts to refine and develop our café packages. We are committed to creating a state-of-the-art environment in every new café we open. Comfortable modern furnishings, attractive colour schemes and appetising food displays come as standard.

Who would own the café?

You would. Robert Harris Café franchises are generally owner-operated under the Robert Harris Café Franchise Agreement between the franchisor (Suntory Coffee New Zealand Ltd) and the franchisee (you).

What are the financial commitments?

Robert Harris Café charges an initial franchise fee, which covers training and set-up costs. Then there are ongoing advertising and group participation fees, calculated on a percentage of your monthly turnover. In addition you will need to provide capital up-front to buy your business, plus a sum of working capital for your first few months of operation. In return, you will receive a turn-key operation, based on our proven formula with all the components necessary for success. Your commitment, plus our desire to see you succeed, creates a win-win scenario for the franchisee and franchisor.

Please note that costs will vary, depending on the size of café you buy and a number of other factors. We will provide a full explanation of costs and capital requirements during a one-to-one discussion about franchises.

What are the hours of trading?

Robert Harris Cafés typically operate seven days a week and a minimum of eight hours a day, with additional late nights for cafes in shopping centres and malls. You'll find that Saturday and Sunday are often the busiest trading days, depending on the location. But as conditions vary by site, trading hours are usually established on a café by café basis, according to the lease.

I'm interested. What's the next step?

Simply call Rod de Lisle on 0800 4 BEANS (0800 423 267) or use the Contact form to send your contact details.

We will set up a meeting to go through the opportunity in more detail and answer any questions you may have.