Here are some of the questions we're often asked
by people who are looking at buying a Robert Harris Café
Do I need a background in the hospitality business?
Not necessarily. While a background in hospitality is handy,
some of our most successful franchisees have come from totally
different fields. The most important qualities are a passion to
succeed and a desire to create a customer-focused business. Then
we'll make sure you receive all the training you need to run a
What sort of skill-set do I need?
We find that outgoing people with strong communication skills
have what it takes to build a popular café business. Recruiting and
managing a great team of staff, and making customers feel at home,
are absolutely fundamental. In addition, you must have a positive
attitude, a desire to learn and a passionate commitment to working
within our proven system to deliver great customer service.
Can you offer the best in modern café design?
Robert Harris Café has worked with top designers and retail
experts to refine and develop our café packages. We are committed
to creating a state-of-the-art environment in every new café we
open. Comfortable modern furnishings, attractive colour schemes and
appetising food displays come as standard.
Who would own the café?
You would. Robert Harris Café franchises are generally
owner-operated under the Robert Harris Café Franchise Agreement
between the franchisor (Suntory Coffee New Zealand Ltd) and the
What are the financial commitments?
Robert Harris Café charges an initial franchise fee, which
covers training and set-up costs. Then there are ongoing
advertising and group participation fees, calculated on a
percentage of your monthly turnover. In addition you will need to
provide capital up-front to buy your business, plus a sum of
working capital for your first few months of operation. In return,
you will receive a turn-key operation, based on our proven formula
with all the components necessary for success. Your commitment,
plus our desire to see you succeed, creates a win-win scenario for
the franchisee and franchisor.
Please note that costs will vary, depending on the size of café
you buy and a number of other factors. We will provide a full
explanation of costs and capital requirements during a one-to-one
discussion about franchises.
What are the hours of trading?
Robert Harris Cafés typically operate seven days a week and a
minimum of eight hours a day, with additional late nights for cafes
in shopping centres and malls. You'll find that Saturday and Sunday
are often the busiest trading days, depending on the location. But
as conditions vary by site, trading hours are usually established
on a café by café basis, according to the lease.
I'm interested. What's the next step?
Simply call Rod de Lisle on 0800 4 BEANS (0800 423 267) or
use the Contact form to send your contact details.
We will set up a meeting to go through the opportunity in more
detail and answer any questions you may have.