Dale and I have been Robert Harris Franchisees coming up 3 years; we were both from non-hospitality backgrounds but had some experience with people management and retail.
We had decided it was time to own our own business and had a passion for food and coffee, so when the business came along for sale we were interested to pursue this together.
We found Robert Harris had systems and processes in place which made the transition to hospitality for us a little smoother. We had some intense training off site for 3 weeks, which helped us immensely when we took over, as well as support from other franchisees and support staff.
Robert Harris is a very strong brand in provincial New Zealand; our customers are very loyal to us, which is one of the joys of owning the franchise. Our national marketing is taken care of for us which saves a lot of time. This allows us to have more focus on customer service and growing the business. One of the systems we have includes a Point of Sale system, which is easy to use and you have access to a large amount of reporting to help improve or measure your business.
Looking back now we have definitely learnt a lot in our 3 years, which has been made easier being part of a well-known successful franchise.